Terms and Conditions

At Jeannine’s, we strive for unparalleled customer service. We want you to be completely satisfied with our products. If, for whatever reason you aren’t delighted with your purchase, let us know by phone at (805) 687-8701 ex 1 or drop us a line on the “Contact” section of the site.

Cancellation Policy

Please note: No refunds will be given for cancellations of an online order.
No refunds will be given for cancellations 48 hours or less prior to pickup for ANY order, including phone and in-person orders.

If you ordered on the phone or in-store, and your pickup date is 48 hours or more out and you need to cancel, a full refund will be given. This is for phone and in-store orders ONLY.

Every award-winning cake we make is lovingly handcrafted and decorated with all house-made frostings and buttercreams. Each cake will vary slightly in appearance but never in taste. We do not accept returns unless we have made an error. We will work to correct any errors as quickly as possible. If we have made a mistake, please contact us online or by phone!