Privacy Policy

Privacy Policy

Effective Date: June 29th, 2025

This Privacy Policy describes the privacy practices of Jeannine’s Baking Co., doing business as Jeannine’s Bakery (“we,” “us,” or “our”) regarding the collection, use, and disclosure of personal information when you use our website (https://jeannines.com), place orders, communicate with us via SMS or email, interact with us in-store, or use any of our related services. We are committed to protecting your personal information and complying with applicable privacy laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (where applicable), and other applicable U.S. data privacy laws.

By using our services, you consent to our collection and use of your data as outlined in this policy. This Privacy Policy is intended to be CCPA-compliant and includes your rights as a California resident.

1. Definitions

  • "Account": A user profile created to access our services.

  • "Business": Jeannine’s Bakery, the legal entity collecting and managing your data.

  • "Consumer": A California resident (under CCPA).

  • "Personal Data": Any information that identifies, relates to, or could reasonably be linked to an individual.

  • "Service": The website, communication channels, and related services.

  • "Service Provider": Vendors or partners who process data on our behalf.

  • "You" / "Your": The individual or entity accessing our services.

2. Information We Collect

Personal Data:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order history

  • Communication preferences

Usage Data:

  • IP address

  • Browser/device type

  • Pages visited

  • Date/time of visits

  • Session duration

SMS Data:

  • Opt-in/opt-out status

  • Message delivery data

  • Message content (for service communications only)

Cookies & Tracking: We use cookies and similar technologies (e.g., web beacons, session storage) to:

  • Improve website performance

  • Personalize user experience

  • Analyze traffic and marketing performance

You can disable cookies via your browser settings, though this may affect functionality.

3. Use of Your Information

We use your data to:

  • Provide and improve our products and services

  • Process orders and payments

  • Send appointment/order updates (via email/SMS)

  • Provide customer service

  • Send marketing messages with your consent

  • Analyze site traffic and performance

  • Comply with legal obligations

4. SMS Messaging

SMS Terms of Service – Jeannine’s Bakery
Program Name: Jeannine’s Bakery Texts

    1. Program Description: By opting in, you agree to receive SMS updates from Jeannine’s Bakery. These may include order confirmations, appointment reminders, pickup alerts, and customer service messages.

    2. Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to the number you received the message from. After sending “STOP,” you’ll receive a confirmation, and you will no longer receive messages from us. To rejoin, simply sign up again as you did originally.

    3. Support / HELP: For help, reply “HELP” to any message or contact us at contact@jeannines.com or +1 (805) 969-0088.

    4. Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

    5. Rates & Frequency: Message and data rates may apply. Message frequency varies based on your activity with us. For questions about your text or data plan, contact your wireless provider.

We do not sell or share SMS consent data with third parties for marketing.

 

5. Sharing and Disclosure

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • SMS service providers

  • Hosting and infrastructure vendors

  • Analytics and marketing tools

  • Legal authorities if required

We do not sell your personal information. Any disclosures are made to fulfill business services, with signed confidentiality agreements in place.

6. Your Rights Under CCPA

As a California resident, you have the right to:

  • Know what categories of personal information we collect

  • Request a copy of your data

  • Request deletion of your personal data (with exceptions)

  • Opt out of data sharing or sale (we do not sell your data)

  • Not be discriminated against for exercising your rights

To make a request, email us at contact@jeannines.com or call +1 (805) 969-0088. We will verify your identity before processing your request.

7. Data Retention

We retain your data as long as needed to:

  • Fulfill orders and service requests

  • Comply with legal and tax requirements

  • Provide ongoing customer support

You can request deletion at any time, unless we are legally required to retain certain records.

8. Children’s Privacy

Our services are not directed to children under age 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. You use our services at your own risk.

10. International Data Use

Your data may be processed in the United States. By using our services, you consent to the transfer and storage of your data in the U.S., regardless of your location.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of our services means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Jeannine’s Baking Co.
DBA: Jeannine’s Bakery
📍 1253 Coast Village Rd, Montecito, CA 93108
📧 Email: contact@jeannines.com
📞 Phone: +1 (805) 969-0088